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Castle Donington Surgery53 Borough StreetCastle DoningtonDerby, DE74 2LBTel: 01332 856 050
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We continually review the quality and effectiveness of the services we offer.
If you have cause to complain or wish to make a suggestion then please contact our Practice Manager, Carl Cheadle, at the surgery.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
Complaints & comments leaflet 2020
You are now registered with the practice rather than a specific doctor, but many patients prefer to see the same doctor each time. You are welcome to consult any of the doctors within the practice, even if he/she is not your registered doctor.
Should you move home or wish to change practice for any reason, your medical card gives information on the steps to be taken. If you have any difficulties the appropriate Primary Care Trust can advise you.
For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the National Health Service. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly.
The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.
For more information, Please see the NHS Constitution website
End of Life Care Patient Charter
The charter is a PDF document published by Castle Donington Surgery.
Practice Charter Patient Leaflet 2018.pdf
There is a new central NHS computer system called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists' letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS databases.
As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS staff wishes to access your record, unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record has agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the central NHS computer system.
For existing patients it is different in that it is assumed that you want your record uploaded to the central NHS computer system unless you actively opt out.
For further information visit the HSCIC Website
If you choose to opt out of the scheme then you will need to complete a form and bring it along to the surgery.
The way our computer system works and shares your patient information has changed.
Starting March 2014 you will have more control over who has access to your record.
We use a system that is widely used in this area and across England. This system will give us a facility (The Enhanced Data Sharing Model - EDSM) to share your health record with other health providers involved in your care.
You will be able to choose whether to share these full medical details with other health provider units (for example district nurses) or not.
Many organisations may use SystmOne including some GP practices, out of hours services, children's services, community services and some hospitals. Sharing your health record will help us deliver the best level of care for you.
You have two choices which allow you to control how your record is shared. You can change these choices at any time.
NOTE: When being seen by any other service/organisation which uses SystmOne, you should be asked your consent to View and or Contributeto your medical record. It is that organisation's responsibility to seek explicit consent.
This controls whether your information recorded at this practice can be shared with other healthcare providers.
This determines whether or not this practice can view information in your record that has been entered by other services who are providing care for you or who may provide care for you in the future (that you have consented to share out).
You are receiving care from three services, your GP, a district nurse and a smoking clinic. You want your GP and district nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However, you don't want the smoking clinic to see any of your other medical information.
The GP can share information IN and OUT
The district nurse can share IN and OUT
The smoking clinic cannot share IN but can share OUT.
In very exceptional circumstances your information may be shared without your permission - for example if your life is at risk or you are unconscious. Use of this is monitored.
For more information please speak to a member of staff or use the contact form on this website.