Access to the Surgery

  • The main door is open.
  • Social distancing guidelines continue to be in place.
  • All patients are required to wear a face mask or shield when entering the building.
  • Use hand sanitizer on entry.
  • A maximum of 7 people is allowed in the waiting room. You may have to wait outside if there is a queue.

General Information

  • All GP appointments will initially be by telephone. If the doctor or nurse decides they need to physically examine you, this will be arranged.
  • All GP appointment requests will be reviewed by a doctor first. We are unable to directly book GP appointments.

  • If you have any specific communication needs please let us know.

  • Some appointments can be booked without triage for practical procedures such as blood tests or cervical screening.

  • Attending face-to-face appointments;
    • To reduce the length of time people are in the building we are asking anyone who is attending for a face-to-face consultation to arrive at their appointment time.
    • You may be asked to wait outside or in your car if needed.
    • If you arrive late, you may be asked to rebook your appointment. You may be asked to wait outside / in your car. The clinician will then call you to rearrange a time. This may not be the same day due to capacity and room planning.

  • Chronic disease management for asthma, COPD and diabetes, etc, is taking place by a combination of phone, video and face-to-face consultations. 

  • Please be aware that a number of normal services that we provide still remain unavailable such as joint injections, minor surgery and spirometry testing.

If we are unable to speak to you directly, a text message will be sent where possible. Please ensure that we have your up-to-date contact information.

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