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Castle Donington Surgery53 Borough StreetCastle DoningtonDerby, DE74 2LBTel: 01332 856 050
Most routine clinics and services have been suspended. If you have a need, please contact reception.
Please download this form and complete it and return the practice. Either by dropping it off in the postbox, mail or email to email@example.com
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0116 295 3060 - 24hour NHS phone support for all urgent mental health needs
Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.
The new mental health Central Access Point (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
Launched as a timely intervention at the height of the COVID-19 outbreak, it offers an alternative to NHS 111, the emergency department and other urgent and non-urgent services for people with urgent mental health needs.
As well as helping to provide assessments and early interventions where needed, the service aims to help reduce the pressure on other services, particularly emergency services, allowing them to focus resources on the COVID-19 response.
The CAP was developed in response to feedback from service users, NHS staff and stakeholders county-wide as part of an ambitious programme of all-age mental health service improvements by the Trust.
The roll-out of the service has been brought forward in line with a drive by NHS England and Improvement to ensure anyone with an urgent need has telephone access to NHS support, advice and triage.
Who is the CAP service for?
The 0116 295 3060 service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice.
Calls are answered by call handlers and triaged by a nurse who will assess the urgency and the caller’s need. If an individual requires an assessment, they will be referred to the appropriate service, such as a community mental health team or LPT’s crisis and home treatment team. The team is also supported by a consultant psychiatrist.
GPs¸ social care providers and other agencies referring in to LPT services should continue to refer patients through the existing referral pathways.
*Local call rate. Please refer to phone provider for details of charges
Information about national, local and online non-urgent mental health support is available on the LPT website https://www.leicspart.nhs.uk/latest/covid-19-support-for-your-emotional-wellbeing/
The telephone line dedicated to test results (between 2pm and 4 pm, daily) has been suspended.
Be assured that staff will be in contact with you directly via letter, email or text message should there be any abnormalities with your results and/or you require further investigations or actions decided by your doctor.
Please operate a "no news, is good news" approach.
If you have access to online services, and detailed coded records you may be able to "see" your results such as blood tests.
We are not providing these services and they have therefore been suspended until further notice.
**General information removed**
Patients, volunteers, services, private companies are pulling together to provide communications and resources to be delivered to residents of Castle Donington and its surrounding areas.
More information to follow very soon.
We are NOT a yellow fever centre, therefore cannot offer you advice regarding yellow fever immunisations or exemption certificates.
Please go to your nearest Yellow Fever Centre
If you are travelling abroad on holiday or for work it is important to check whether you require or are advised to have certain immunisations or take anti-malaria medication. Your travel company may give you a general idea of the immunisations or malaria protection you require.
For a more specific, detailed look at your requirements please go to: www.travelhealthpro.org.uk and nhs.uk travel-vaccinations
Here at Castle Donington Surgery we are able to provide;
Hepatitis A - 1st and 2nd doses
Typhoid – 1st and all booster doses
Combined Hepatitis A and Typhoid – first dose (2nd dose is Hepatitis A alone)
Tetanus, Diphtheria and Polio if course not already completed
MMR (Measles, Mumps and Rubella) 1st and 2nd dose
If you require travel immunisations, please book a travel consultation phone call with our practice nurse as early as you possibly can, and at least 8 weeks before travel.
Anti-malaria medication, if required, will be discussed at the travel consultation.
If there is less than 4 weeks before travel, you will need to attend a private travel clinic taking a printout from the surgery of your previous vaccinations. Please ask at reception for this.
Please note that if you do not attend an arranged nurse appointment you may not be able to book another.
We are unable to provide the following immunisations, as they are not available on the NHS
Japanese B encephalitis
Tick borne encephalitis
Single agent Hepatitis B
Meningitis ACWY (if for travel alone)
Anti-Malaria (as above – on private prescription only)**
If you require these you will have to go to a private clinic and pay for them.
Private clinics are provided by the following travel services locally:
www.masta-travel-health.com Masta Travel Phone Number: 0330 100 4200
If you are unable to get to the surgery in time, most of the travel clinics will be able to provide immunisations normally available on the NHS for a fee.
** Most chemists will provide some anti-malaria medicines without a doctor's prescription privately. (You will have to pay the full cost for these.)
REFERRALS FOR PATIENTS GOING PRIVATELY
This leaflet is to explain the practice’s policy for provision of referral to private providers outside the NHS.
Most private medical insurers will require a referral from a GP to facilitate a private consultation, it is also good practice if you are self-funding to provide a referral to outline the problem and any tests performed so far.
Unfortunately the administration time of these referrals can sometimes be varied depending on workload commitments.
This has led the practice to develop a policy of administering referrals according to clinical priority rather than the provider used. This means that if there is a large number of NHS referrals to process urgently (such as cancer referrals) these must be processed before any routine private referrals.
We therefore ask you when you request a private referral not to book any appointments for routine matters for less than a week from agreeing referral with the GP and preferably wait until you have the referral letter before booking the appointment.
Your referral will be available to take to the appointment from reception.
Notice - COVID related requests
Castle Donington Surgery
FEES AND CHARGES
Effective 23 October 2017
Not all services at the practice are available under the NHS.
GPs do not have to carry out non-NHS work on behalf of their patients. Time spent completing non-NHS services such as insurance forms, preparing reports and writing letters takes the GP away from the medical care of his/her patients. Most GPs already have a very heavy NHS workload and paperwork takes up an increasing amount of their time.
When a GP signs a certificate or completes a report, it is a condition of remaining on the medical register that they only sign what they know to be true. The GP may have to check a patient’s entire medical record even if it is just a signature that is required. Please therefore be aware that non-NHS services can take up to 14 working days for the GP to complete and in some cases longer.
NB Lasting Power of Attorney documents: The GP may or may not be able to complete these. Please be prepared to leave the documentation with the surgery for the GP to review, with the possibility that it could be returned having not been completed.Where patients request non-NHS items or services, a private fee may be payable.
Please contact the practice for further information regarding fees and charges.
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