Castle Donington Surgery - Surgery policies on confidentiality, comments and suggestions, data protection etc

Castle Donington Surgery
53 Borough Street
Castle Donington
Derby, DE74 2LB
Tel: 0844 477 30 92

Health Charities

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

01 Dec - 28 Feb
YouthHealthTalk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

03 Sep - 28 Feb
Macmillan Cancer Support

One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

BBC Health

Diabetes patients miss key tests

More than 1.3 million diabetes patients could be missing out on vital and potentially life-saving health checks, the BBC learns.

US record kidney donor chain ends

The world's largest chain of organ transplants ends in the US after 30 patients received kidneys from living donors.

Government 'not trusted on NHS'

Over two-thirds of people do not trust the government's handling of the NHS, a poll commissioned for BBC Radio 5 live suggests.

Brain damaged girl awarded £7.3m

A girl left severely brain damaged by complications after her premature birth is awarded £7.3m.

'Promising' pancreas cancer drug

Scientists report promising results for an experimental pancreatic cancer drug treatment.

Manager resigns amid staff strike

A manager at Swindon's Great Western Hospital resigns prior to a 24-hour strike by support workers.

PIP implant women meet minister

Women with breast implants which have been linked to a health scare are to meet Scotland's Health Secretary Nicola Sturgeon.

Lansley heckled by NHS protesters

David Cameron says there are "myths we need to bust" after Health Secretary Andrew Lansley is heckled by protesters before a meeting on NHS changes.

Doctors warn over alcohol deaths

Failure to reform alcohol laws could lead to 210,000 preventable deaths in England and Wales in the next 20 years, doctors warn.

Mother's tears at death inquiry

The mother of one of five children whose deaths are being investigated by a public inquiry broke down as details of her son's final hours were discussed.

Health Protection Agency

Level 2 cold weather alert 17 February 2012

The Met Office has forecast that in at least the next two to three days there is a 60% chance of temperatures in the North East and North West regions.

Measles outbreak declared on Merseyside

A measles outbreak has been declared on Merseyside. There are 13 confirmed and 16 suspected cases ranging in age from nine months to adults aged in their 20s. Six people, four children and two adults, required treatment in hospital. This compares to just one confirmed case on Merseyside in the first six weeks of 2011 and one in the corresponding period of 2010.

Update on Legionnaires’ Cluster Associated with a Hotel in Spain

10 February 2012, 1400hrs. The Health Protection Agency (HPA) has this week been alerted by the Spanish public health authorities about a further case of Legionnaires’ Disease in a UK resident who stayed at the Diamante Beach Hotel in Calpe, Costa Blanca, as well as two French cases. This brings the total number of UK residents associated with this cluster to 12, with three deaths.

Development made in breakdown of a Meningitis B vaccine component

Scientists from the Health Protection Agency (HPA) are a step closer to ensuring the stability of a component of a vaccine that may one day be used to protect against Meningitis B. The research is published today (Tuesday) in Vaccine.

Update on Legionnaires’ Cluster Associated with a Hotel in Spain

The Health Protection Agency (HPA) is aware of nine cases of Legionnaires’ disease in English holiday makers associated with the Diamante Beach Hotel in Calpe, Costa Blanca since January 2012, in addition to four Spanish cases so far reported. Subsequently two of the English patients are reported to have died from their illness.

Outbreak of Salmonella Newport

The Health Protection Agency (HPA) is investigating an outbreak of a strain of Salmonella Newport infection among 30 people in England, Wales and Northern Ireland since the beginning of December 2011. Cases of illness caused by the same strain have been confirmed in Scotland, Ireland and Germany.

Health Protection Agency confirms new incinerator study

A new study to further extend the evidence base as to whether emissions from modern well run Municipal Waste Incinerators affect human health has been approved by the Health Protection Agency.

HPA helps solve radon problems in West Oxfordshire homes

Hundreds of homes across West Oxfordshire have been found to have high levels of radioactive gas radon. Last summer, the Health Protection Agency invited about 9,000 householders across West Oxfordshire to apply for a free test for radon, a naturally occurring gas present in all homes.

HPA helps solve radon problems in Orkney homes

Hundreds of householders across Orkney are being advised to act to protect their health, after HPA tests detected high levels of radioactive gas radon.

Cornish radon hotspot targeted

Thousands of households in a part of Cornwall with historic radon problems are being offered a free test for levels of the radioactive gas radon.

Confidentiality

Comments & Complaints

Changing Your GP

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments & Complaints

We continually review the quality and effectiveness of the services we offer.

If you have cause to complain or wish to make a suggestion then please contact our Practice Manager, Kathy Wright, at the Surgery.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

You are now registered with the Practice rather than a specific doctor but many patients prefer to see the same doctor each time. You are welcome to consult any of the doctors within the practice, even if he is not your registered doctor.

Should you move home or wish to change practice for any reason, your medical card gives information on the steps to be taken. If you have any difficulties the appropriate Primary Care Trust can advise you

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services